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We accept exchanges within 7 days of receipt for equal or lesser value for in-stock items. Jewelry from our collection that is made-to-order is eligible for exchange within 7 days of receipt and is subject to a 30% restocking fee. All custom and bespoke jewelry is considered final sale and we unfortunately do not offer refunds at this time.

We will happily size any in-stock ring prior to shipment for no additional fee. Should you need a ring resized once it has been received, please let us know and we will send detailed shipping instructions. The cost of a resize will be assessed on an individual basis and starts at $60.

Each item of SRJ comes with our one year warranty and SRJ Certificate of Authenticity.
Under the SRJ Warranty, we will repair any *manufacturing fault at no cost within one year of the purchase date. It is your responsibility to ship and fully insure your jewelry to Sandy Rubin Jewelry.

*Manufacturing faults do not include:
- Wear and tear, including misshapen and dented rings
- Damage from negligence and improper care
- Work undertaken by other jewelers, including re-sizing
- Chipped, cracked or broken stones (particularly with, but not limited to, Opal, Quartz, Emerald, and other softer gemtones)
- Broken chains
- Broken claws/prongs

Should you need a repair that does not fall under warranty, we will assess the repair and communicate costs and time frame on a case-by-case basis. Generally speaking, repairs will take between 7-10 business days before return shipment, unless otherwise discussed. We do not profit on repairs from our collection as we feel it is our duty to keep maintenance as accessible as possible so you can enjoy your SRJ for many years to come.

Vintage/Antique rings may have inherent signs of wear, we do our best to clean up and secure each ring without sacrificing the integrity of time on these treasures. During processing, each vintage/antique item is assessed on an individual basis and:

  • Gold Tested

  • Diamond Tested

  • Diamonds/gemstones measured for approximate weight

  • Prongs tightened/repaired when needed

  • Missing stones replaced

  • cracks or visible weak areas in metal repaired when possible

  • Measurements taken

  • Stamps & Makers Marks confirmed and researched

  • Ring shanks rounded to fit finger

  • Cleaned & Polished